BLITZES are coming

Machine guards safely in place? The Ministry of Labour in Ontario (MOL) has a list of “workplace inspection blitzes and initiatives” for the new year,...

Great communication

Great service strategy  During an age when there is an abundance of communications channels with customers, shops have to continually re-evaluate how they provide service. The intake...

Reader Survey 2018

Sheds some light — and fun — on your vocation Because I often claim my hits, I also have to admit my misses, and I...

Canada’s design palette

True north strong and Regional Like the homes dotting the harbour in Lunenburg, N.S., Canada’s design palette, is a vast, colourful and purposeful one. And...